Last Updated: January 1, 2025
Welcome to Managrie. These Terms of Service ("Terms") govern your access to and use of the Managrie property management platform, including our website, applications, and related services (collectively, the "Service"). Please read these Terms carefully before using our Service.
By accessing or using the Managrie Service, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.
If you do not agree to these Terms, you may not access or use the Service. We reserve the right to update or modify these Terms at any time, and your continued use of the Service following any such changes constitutes your acceptance of the new Terms.
Managrie is a cloud-based property management software-as-a-service (SaaS) platform designed to help property managers, landlords, and real estate professionals manage their rental properties, tenants, maintenance requests, and financial operations.
The Service includes, but is not limited to:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
Managrie commits to maintaining a monthly uptime of 99.5% for the Service, measured as the percentage of time the Service is available during each calendar month ("Uptime Commitment"). This excludes:
We perform scheduled maintenance to ensure optimal performance and security of the Service:
If we fail to meet our Uptime Commitment, you may be eligible for service credits as follows:
| Monthly Uptime | Service Credit |
|---|---|
| 99.0% - 99.5% | 10% of monthly fee |
| 95.0% - 99.0% | 25% of monthly fee |
| Below 95.0% | 50% of monthly fee |
To request a service credit, you must submit a written request to legal@managrie.com within 30 days of the end of the affected month. Service credits are applied to future billing and are not redeemable for cash. Maximum credits per month shall not exceed 50% of your monthly subscription fee.
We provide support based on your subscription plan:
| Priority | Core Plan | Premier Plan | Enterprise Plan |
|---|---|---|---|
| Critical (Service down) | 4 hours | 2 hours | 1 hour |
| High (Major feature impaired) | 8 hours | 4 hours | 2 hours |
| Normal (General issues) | 24 hours | 12 hours | 4 hours |
| Low (Questions/requests) | 48 hours | 24 hours | 8 hours |
Response times are measured during business hours (Monday-Friday, 9 AM - 6 PM Pacific Time) except for Enterprise Plan critical issues, which are monitored 24/7.
Current system status, planned maintenance, and incident reports are available at our status page. We recommend subscribing to status updates to receive notifications about service availability.
To use the Service, you must create an account by providing accurate, current, and complete information. You agree to update your account information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
Managrie supports multiple user roles including administrators, managers, staff members, tenants, and vendors. Account administrators are responsible for managing user access and permissions within their organization. You agree to assign appropriate access levels based on user roles and responsibilities.
You must be at least 18 years of age to create an account and use the Service. By creating an account, you represent and warrant that you meet this age requirement.
As a user of the Service, you are responsible for:
You agree not to use the Service to:
We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this Acceptable Use Policy, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.
Managrie offers the following subscription plans:
We offer an extended free trial for new users:
During the trial period, you will have access to the full features of your selected plan. At the end of the trial period, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW at the end of each billing period (monthly or annually) unless you cancel before the renewal date. By subscribing to a paid plan, you authorize us to charge your payment method on file for the renewal amount without further consent.
To cancel auto-renewal:
Cancellation will take effect at the end of your current billing period. You will retain access to the Service until then.
Subscriptions are billed on a monthly or annual basis, depending on your selection. Your billing cycle begins on the date you subscribe to a paid plan and renews automatically on the same day each month or year. Annual subscriptions receive a discount equivalent to two months free.
We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and ACH bank transfers. You authorize us to charge your selected payment method for all fees incurred under your account, including subscription fees, overage charges, and applicable taxes.
We reserve the right to change our prices at any time. If we change prices:
Subscription fees are generally non-refundable. However, we offer the following exceptions:
To request a refund, contact legal@managrie.com with your account details and reason for the request. Refunds are processed within 10 business days to the original payment method.
If a payment fails:
All fees are exclusive of applicable taxes (sales tax, VAT, GST, etc.) unless otherwise stated. You are responsible for paying all taxes associated with your use of the Service. If we are required to collect taxes, they will be added to your invoice.
You retain all ownership rights to the data you upload, enter, or create using the Service ("Your Data"). This includes property information, tenant records, financial data, documents, and any other content you provide.
By using the Service, you grant Managrie a limited, non-exclusive license to use, process, and store Your Data solely for the purpose of providing and improving the Service. We will not sell, rent, or share Your Data with third parties except as described in our Privacy Policy or as necessary to provide the Service.
You may export Your Data at any time through the Service's export functionality. We support data export in the following formats:
Upon termination of your account, you will have 30 days to export Your Data before it is permanently deleted.
Upon your request or account termination, we will delete Your Data from our systems within 90 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention or dispute resolution).
Managrie is a multi-tenant SaaS platform, meaning multiple customers share the same infrastructure. We implement strict data isolation measures to ensure that your data is never accessible to other customers:
Within your organization, you control who has access to your data through role-based access controls (RBAC). Administrators can:
When tenants access the Tenant Portal, they can only view and interact with:
Tenants cannot access information about other tenants, other properties, or your organization's internal data.
Our data isolation practices are designed to comply with industry standards and regulations, including SOC 2 Type II requirements. We conduct regular security audits and penetration testing to verify the effectiveness of our isolation controls.
API access is available to Enterprise Plan subscribers and may be made available to other plans at our discretion. The API allows you to programmatically interact with your Managrie data and integrate with other systems.
To access the API, you must generate API keys from your account settings. You are responsible for:
Any activity using your API keys is attributed to your account. We are not responsible for unauthorized access resulting from compromised API keys.
To ensure fair usage and system stability, API access is subject to rate limits:
| Plan | Requests/Minute | Requests/Day |
|---|---|---|
| Enterprise | 1,000 | 100,000 |
| Custom | Negotiable | Negotiable |
Exceeding rate limits will result in HTTP 429 (Too Many Requests) responses. Repeated violations may result in temporary or permanent API access suspension.
You agree to use the API only for purposes consistent with these Terms and to:
We may modify, deprecate, or discontinue API endpoints at any time. We will provide at least 90 days' notice before removing or making breaking changes to existing endpoints. It is your responsibility to keep your integrations up to date.
The API is covered by our Service Level Agreement (Section 3). API-specific uptime and performance metrics are available on our status page.
Managrie may integrate with third-party services including but not limited to:
When you enable a third-party integration, you may be subject to that third party's terms of service and privacy policy. We are not responsible for:
By enabling an integration, you authorize us to share relevant data with the third-party service as necessary to provide the integration functionality. For example:
You are responsible for ensuring you have appropriate consent to share data with third parties.
THIRD-PARTY INTEGRATIONS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THAT INTEGRATIONS WILL BE ERROR-FREE, UNINTERRUPTED, OR COMPATIBLE WITH ALL VERSIONS OF THIRD-PARTY SERVICES. USE OF INTEGRATIONS IS AT YOUR OWN RISK.
You may disconnect third-party integrations at any time from your account settings. Disconnecting an integration:
The Service, including its original content, features, functionality, and underlying technology, is owned by Managrie, Inc. and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks and trade dress may not be used without our prior written consent.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. This license does not include the right to:
If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us the right to use such feedback without restriction or compensation to you.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. We do not warrant that any errors or defects will be corrected. While we strive for high availability, we cannot guarantee 100% uptime.
The Service is a property management tool and does not provide legal, financial, tax, or accounting advice. You should consult with appropriate professionals for advice specific to your situation.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MANAGRIE, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
The Service may integrate with or contain links to third-party services (such as payment processors, accounting software, etc.). We are not responsible for the content, policies, or practices of any third-party services.
You agree to indemnify, defend, and hold harmless Managrie, Inc. and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from:
You may terminate your account at any time by:
Upon termination, you will continue to have access to the Service until the end of your current billing period. No refunds are provided for partial periods unless covered by our Refund Policy (Section 7.7).
We may suspend your access to the Service, in whole or in part, under the following circumstances:
During suspension:
We may terminate your account at any time, with or without cause. Reasons for termination may include:
We will provide at least 30 days' notice before termination, except where immediate termination is necessary to protect the Service, other users, or comply with legal obligations.
Upon termination:
If your account is terminated due to non-payment or a curable violation, you may request reinstatement by:
Reinstatement is at our sole discretion and may be subject to additional conditions.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on the Service at least 30 days before the changes take effect.
Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the Service.
We encourage you to review these Terms periodically for any changes. The "Last Updated" date at the top of these Terms indicates when they were last revised.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Before initiating any formal dispute resolution, you agree to first contact us at legal@managrie.com to attempt to resolve the dispute informally. We will work in good faith to resolve the issue within 30 days.
If we cannot resolve a dispute informally, you and Managrie agree to resolve any claims relating to these Terms or the Service through final and binding arbitration, except as set forth below. The arbitration shall be conducted by JAMS under its Comprehensive Arbitration Rules and Procedures. The arbitration shall take place in Wilmington, Delaware, or at another mutually agreed location.
The arbitrator shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms, including whether a claim is subject to arbitration.
YOU AND MANAGRIE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and Managrie agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Notwithstanding the foregoing, either party may:
For any matters not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Delaware, and you waive any objection to venue in such courts.
Any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party ("Force Majeure Event"). Force Majeure Events include, but are not limited to:
If a Force Majeure Event continues for more than 30 days, either party may terminate the affected services without liability by providing written notice to the other party.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law. Any attempted assignment in violation of this section is void.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Managrie regarding the Service and supersede all prior agreements, understandings, representations, and warranties, both written and oral, regarding the Service.
The failure of Managrie to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Managrie. No waiver shall be deemed a further or continuing waiver of such provision or any other provision.
Nothing in these Terms shall be construed to create a joint venture, partnership, employment, or agency relationship between you and Managrie. Neither party has any right or authority to assume or create any obligation on behalf of the other party.
These Terms do not confer any third-party beneficiary rights. No person or entity other than you and Managrie shall have any rights under these Terms.
The headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.
All notices to Managrie shall be sent to legal@managrie.com. Notices to you will be sent to the email address associated with your account. Notices are deemed delivered upon sending for email communications.
By using the Service, you consent to receive electronic communications from us, including:
You agree that your electronic acceptance of these Terms (by clicking "I Agree," creating an account, or using the Service) constitutes a valid and binding signature with the same force and effect as a handwritten signature.
You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree to maintain a valid email address and to check your email regularly.
You may opt out of marketing communications at any time by clicking "Unsubscribe" in any marketing email or updating your preferences in Account Settings. You cannot opt out of transactional or legal communications while maintaining an active account.
The Service may be subject to export control laws and regulations of the United States and other jurisdictions. You agree to comply with all applicable export and re-export control laws and regulations, including:
You represent and warrant that:
If you have any questions about these Terms of Service, please contact us:
For general support inquiries, please visit our Contact page.