Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you use our Service, including:

Account Information

Name, email address, phone number
Company or organization name
Billing address and payment information
Username and password

Property Data

Property addresses and details
Unit information (number, size, amenities, rent amounts)
Property photos and documents
Ownership and management structure
Financial information (income, expenses, tax documents)

Listings You Publish

Listings are private by default. If you choose to publish a listing, the listing content you publish (such as address, rent, availability, photos, and description) becomes publicly available for as long as it stays published. Listings never include information about tenants.

Tenant and Lease Information

Tenant names, contact information, and identification
Lease terms, rent amounts, and payment history
Application materials (employment, income, references)
Maintenance requests and communications

Vendor Information

Vendor company names and contact information
Service categories and rates
Insurance and licensing information
Work history and invoices

1.2 Information Collected Automatically

When you access the Service, we automatically collect certain information, including:

Usage Data

Pages viewed and features used
Time spent on the Service
Actions taken (clicks, searches, form submissions)
Error logs and performance data

Device and Technical Information

IP address and approximate location
Browser type and version
Operating system and device type
Screen resolution and language preferences
Referring URLs and exit pages

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Payment processors (transaction confirmations)
Background check services (with your consent)
Credit reporting agencies (with tenant consent)
Integration partners (accounting software, etc.)
Public records and data providers

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing the Service

Create and manage your account
Process property and tenant data
Enable rent collection and payment processing
Facilitate maintenance tracking and vendor management
Generate reports and analytics
Store and organize your documents

2.2 Communication

Send service-related notifications and alerts
Respond to your inquiries and support requests
Provide important updates about your account or the Service
Send promotional communications about Managrie products and selected third-party products and services (you may opt out at any time)

2.3 Improvement and Development

Analyze usage patterns to improve the Service
Develop new features and functionality
Conduct research and analytics
Test and troubleshoot new products
Create and use de-identified or aggregated data, which cannot reasonably be linked to you, any property, or any tenant, for any purpose, including analytics, benchmarking, and product development

2.4 Security and Compliance

Protect against fraud, abuse, and unauthorized access
Enforce our Terms of Service
Comply with legal obligations
Respond to legal requests and prevent harm

2.5 Offers and Eligibility

We may use your account activity, including your payment and usage history with Managrie, to assess your eligibility for, and to offer you, additional products and services from Managrie and its affiliates. Where such an assessment is automated and produces a legal or similarly significant effect, you may request human review as described in Section 10.

3. Legal Basis for Processing

We process your personal information under one or more of the following legal bases:

3.1 Contract Performance

We process data necessary to fulfill our contractual obligations to you, including:

Creating and managing your account
Providing the property management features you requested
Processing payments and billing
Providing customer support

3.2 Legitimate Interests

We process data where we have a legitimate business interest, including:

Improving and optimizing the Service
Analyzing usage patterns and trends
Protecting the security of our systems and users
Marketing our services to existing customers
Preventing fraud and enforcing our Terms of Service

We balance our interests against your rights and only process where our interests are not overridden by your data protection rights.

3.3 Legal Obligation

We process data to comply with legal requirements, including:

Tax and accounting regulations
Responding to lawful requests from authorities
Fair housing and anti-discrimination laws
Data protection regulations

3.4 Consent

Where required by law, we obtain your consent before processing, including for:

Marketing communications
Non-essential cookies and tracking
Sharing data with third parties for their own purposes
Processing sensitive personal information

You may withdraw consent at any time by contacting us or using the relevant opt-out mechanisms.

3.5 Vital Interests

In rare circumstances, we may process data to protect vital interests, such as emergency contact information in case of property emergencies.

4. Data Storage and Security

4.1 Cloud Infrastructure

Your data is stored on cloud infrastructure provided by Amazon Web Services (AWS), with servers located in the United States.

4.2 Security Measures

Encryption: Data is encrypted in transit and at rest
Access Controls: Role-based access controls isolate each account's data
Payment Security: Payment credentials are handled by Stripe, a PCI DSS Level 1 certified processor - we do not store full card details
Infrastructure Protections: Network and physical security controls provided by AWS
Personnel Access: Authorized Managrie personnel may access account data only as needed to operate, maintain, monitor, secure, support, and improve the Service and to comply with law. Such access is logged.

4.3 Data Backups

We maintain automated backups, retained for 35 days on a rolling basis, to support business continuity and disaster recovery.

4.4 Data Breach Notification

In the event of a data breach affecting your personal information, we will investigate, take steps to contain the incident, and notify affected users and authorities as required by applicable law.

5. Data Sharing and Third Parties

5.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Service Providers

We share data with a small number of service providers who help us operate the Service:

Cloud Infrastructure: Amazon Web Services (AWS)
Payment Processing: Stripe
Email Delivery: Amazon Simple Email Service (SES), for transactional email

These providers process data only as necessary to provide their services to us and are bound by data processing terms.

5.3 Legal Requirements

We may disclose your information if required by law or in response to court orders, subpoenas, or lawful requests from authorities, or where necessary to protect the rights, safety, or property of Managrie, our users, or others.

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or in the use of your personal information.

5.5 Affiliates

We may share information with companies under common ownership or control with Managrie (our affiliates). Our affiliates use that information only in accordance with this Privacy Policy.

5.6 Referral Partners

Independent referral partners who refer customers to Managrie receive no personal information about the people they refer. They are told only that a referral occurred and the compensation it earned. To credit referrals we use a first-party referral cookie, described in Section 18.

5.7 Advertisers

We may show you advertisements and offers for third-party products and services that we select, in the Service and by email. We choose what to show using information in your account. Advertisers do not receive your personal information from us unless you choose to contact or transact with them directly.

6. Sub-Processors

We engage the following sub-processors to help provide the Service. All are bound by data processing terms that protect your data and limit processing to our instructions:

Sub-Processor	Purpose	Location
Amazon Web Services (AWS)	Cloud infrastructure, data storage, and transactional email delivery (SES)	United States
Stripe	Subscription billing and payment processing	United States

We may update our sub-processors from time to time. For the most current list, contact us at support@managrie.com.

7. International Data Transfers

7.1 Data Location

Our servers are located in the United States. When you use the Service from outside the United States, your data is transferred to and processed in the United States.

7.2 Transfer Safeguards

For personal data transferred from the European Economic Area, United Kingdom, or Switzerland, we rely on appropriate safeguards, including our sub-processors' data processing terms - which incorporate Standard Contractual Clauses where applicable - together with technical measures such as encryption and access controls.

7.3 Your Rights

Regardless of where your data is processed, you retain the rights described in this policy under applicable data protection laws.

8. Tenant and Vendor Data

As a property management platform, Managrie enables you to collect, store, and manage information about your tenants, vendors, and other third parties. This section addresses important considerations regarding this data.

8.1 Your Role as Data Controller

When you use Managrie to manage tenant and vendor information, you act as the "data controller" for that data under privacy laws. This means:

You are responsible for obtaining appropriate consents from tenants and vendors
You must comply with applicable privacy laws (fair housing, tenant privacy rights, etc.)
You should have your own privacy policy that explains how you handle their data
You are responsible for responding to their privacy requests

8.2 Managrie as Data Processor

Managrie acts as a "data processor" on your behalf, meaning we process tenant and vendor data according to your instructions and for the purpose of providing the Service. We:

Only process this data as necessary to provide the Service
Implement appropriate security measures
Do not use this data for our own purposes
Assist you in responding to data subject requests

8.3 All Account Holders

Anyone who creates a Managrie account in any Managrie application, now or in the future (including tenant, vendor, and other account types), and regardless of who invited them, becomes a direct user of our Service and is subject to this Privacy Policy. We collect their account information and usage data as described in this policy and act as the data controller for that information. Information that a management account enters about a person who has not created their own account (for example a tenant or vendor record) remains under that management account's control, and we process it only as their data processor as described above in this Section 8.

8.4 Sensitive Data

The Service may enable you to collect sensitive information about tenants (such as Social Security numbers for background checks). You are responsible for:

Obtaining explicit consent before collecting sensitive data
Complying with applicable laws regarding sensitive information
Limiting access to authorized personnel only
Securely disposing of data when no longer needed

9. Data Retention

9.1 Retention Periods by Data Type

We retain different types of data for different periods based on legal requirements and business necessity:

Data Type	Retention Period	Reason
Account Information	Duration of account + 90 days	Service provision and reactivation
Property Data	Duration of account + 90 days	Service provision
Lease Records	7 years after lease end	Legal and tax compliance
Financial Transactions	7 years	Tax and accounting requirements
Maintenance Records	Duration of account + 3 years	Legal liability protection
Communication Logs	3 years	Dispute resolution
Usage Analytics	2 years (anonymized)	Service improvement
Security Logs	1 year	Security and fraud prevention
Backups	35 days (rolling)	Disaster recovery

9.2 Account Deletion Process

When you request account deletion:

Request: Submit a deletion request through Account Settings or email support@managrie.com
Verification: We verify your identity within 5 business days
Export Period: You have 30 days to export your data before deletion
Active Deletion: Data is removed from active systems within 30 days of the export period
Backup Removal: Data is removed from backups within 35 days, as backups age out
Confirmation: We send confirmation when deletion is complete

Some data may be retained longer for legal compliance (e.g., financial records for tax purposes) or legitimate business purposes (e.g., fraud prevention).

Records you delete within the Service. Records you delete in the Service (for example a tenant, lease, unit, or transaction) are removed from your workspace. Where applicable law or financial record-keeping requires, we retain them for the periods in Section 9.1. Deleted records are not recoverable by you through the Service.

9.3 Data Portability

You can export your data at any time in the following formats:

CSV: Properties, units, tenants, leases, transactions
PDF: Reports, statements, lease documents
JSON: Complete data export for system migration

Export functionality is available in Account Settings > Data > Export.

9.4 Anonymization

In some cases, instead of deleting data, we may anonymize it so that it can no longer be associated with you. Anonymized data may be retained indefinitely for analytics and research purposes. Anonymization involves removing or irreversibly transforming all identifying information.

10. Automated Decision-Making

10.1 Automated Processing

We use automated processing in limited circumstances to provide the Service:

Rent Charges and Reminders: Charges, reminder emails, and notifications generated on the schedules you configure
Late Fee Calculations: Automatic late fees based on rules you configure
Occupancy and Lease Alerts: Notifications about upcoming lease events and vacancies
Payment Fraud Monitoring: Performed by our payment processor, Stripe
Eligibility Assessments: Evaluating your account activity, including your payment history with Managrie, to determine eligibility for additional products and services from Managrie and its affiliates (Section 2.5)

10.2 Human Oversight

You control the rules and thresholds for the automated actions you configure and can review or override them. Where an automated decision produces a legal or similarly significant effect about you, you may request human review by contacting support@managrie.com, and we will reconsider the decision with a person involved.

10.3 Tenant Screening

The Service does not currently provide third-party tenant screening or consumer reports. If you obtain screening reports outside the Service, you are responsible for complying with the Fair Credit Reporting Act (FCRA) and other applicable laws, including adverse action requirements.

11. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

11.1 Access

You have the right to request a copy of the personal information we hold about you. You can access much of this information directly through your account settings.

11.2 Correction

You have the right to request that we correct inaccurate or incomplete personal information. You can update most information directly in your account.

11.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal retention requirements).

11.4 Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format. The Service provides export functionality for much of your data.

11.5 Objection and Restriction

You have the right to object to certain processing of your data or request that we restrict processing in certain circumstances.

11.6 Withdraw Consent

Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

11.7 Exercising Your Rights

To exercise any of these rights, please contact us at support@managrie.com. We will respond to your request within 30 days (or sooner if required by law). We may need to verify your identity before processing certain requests.

12. CCPA Compliance (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information.

12.1 Categories of Information Collected

In the past 12 months, we have collected the following categories of personal information:

Identifiers (name, email, phone number, IP address)
Commercial information (transaction history, subscription details)
Internet or network activity (usage data and service logs)
Professional or employment information (from rental applications)

12.2 Your CCPA Rights

Right to Know: You can request disclosure of the categories and specific pieces of personal information we have collected about you
Right to Delete: You can request deletion of your personal information, subject to certain exceptions
Right to Opt-Out: We do not sell personal information, so this right does not apply
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

12.3 Submitting a CCPA Request

To submit a CCPA request, please:

Email us at support@managrie.com with subject line "CCPA Request"
Include your name, email address, and the nature of your request
We will verify your identity before processing the request

You may designate an authorized agent to make a request on your behalf. We may require proof of authorization.

12.4 Financial Incentives

We do not offer financial incentives for the collection, sale, or deletion of personal information.

13. California "Shine the Light" Law

Under California Civil Code Section 1798.83, California residents who have an established business relationship with us may request information about our disclosure of personal information to third parties for their direct marketing purposes.

To make such a request, please send an email to support@managrie.com with "California Shine the Light Request" in the subject line. We will respond within 30 days.

Note: We do not share personal information with third parties for their own direct marketing purposes. If our practices change, we will update this policy and provide you with an opt-out opportunity.

14. Virginia CDPA Compliance

If you are a Virginia resident, the Virginia Consumer Data Protection Act (VCDPA) provides you with specific rights regarding your personal data.

14.1 Your Virginia Privacy Rights

Right to Know: Confirm whether we are processing your personal data and access that data
Right to Correct: Correct inaccuracies in your personal data
Right to Delete: Delete personal data you have provided
Right to Portability: Obtain a copy of your personal data in a portable format
Right to Opt-Out: Opt out of targeted advertising, sale of personal data, or profiling

14.2 Exercising Your Rights

To exercise your Virginia privacy rights, contact us at support@managrie.com with "Virginia Privacy Request" in the subject line. We will respond within 45 days and may extend by an additional 45 days if reasonably necessary.

14.3 Appeal Process

If we decline your request, you may appeal by responding to our decision within 60 days. We will respond to your appeal within 60 days. If your appeal is denied, you may contact the Virginia Attorney General.

15. Nevada Privacy Rights

Under Nevada law (SB 220), Nevada residents may opt out of the sale of their personal information. While we do not currently sell personal information as defined under Nevada law, you may submit a verified request to opt out of future sales.

To submit a request, email support@managrie.com with "Nevada Opt-Out Request" in the subject line. Include your name and email address associated with your account. We will respond within 60 days.

16. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) provides you with additional rights and protections.

16.1 Data Controller

Managrie, Inc. is the data controller for the personal information we collect directly from you. For tenant and vendor data you enter into the Service, you are the data controller and we are the data processor.

16.2 Your GDPR Rights

In addition to the rights described in Section 11, you have:

Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence
Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances
Right to Object: You can object to processing based on legitimate interests, including profiling

16.3 International Data Transfers

Your data may be transferred to and processed in the United States, where our servers are located. We ensure appropriate safeguards are in place for such transfers, including:

Standard Contractual Clauses approved by the European Commission
Data Processing Agreements with all service providers
Technical and organizational security measures

16.4 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates the GDPR. You may lodge a complaint with the supervisory authority in your country of residence, place of work, or place of the alleged infringement.

Common supervisory authorities include:

UK: Information Commissioner's Office (ICO)
Germany: Federal Commissioner for Data Protection
France: Commission Nationale de l'Informatique et des Libertés (CNIL)
Ireland: Data Protection Commission

We encourage you to contact us first at support@managrie.com so we can address your concerns directly.

16.5 Data Protection Contact

For GDPR-related inquiries, you may contact our Data Protection team at support@managrie.com.

17. Children's Privacy

The Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information from our servers.

18. Cookies and Tracking Technologies

18.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your session and preferences.

18.2 Cookies We Use

Cookie Type	Purpose	Duration
Essential	Authentication, session management, and security for the Service	Session / limited
Payment	Set by Stripe to support secure payment processing and fraud prevention	Varies
Referral	Set only when you arrive through a referral link. Holds the referral code so we can credit the referral partner who referred you; contains nothing else	90 days

We do not use third-party advertising networks, tracking pixels, or third-party analytics cookies. Any promotional content we show you is selected by us using information in your account, not by tracking you across other websites.

18.3 Managing Cookies

You can control cookies through your browser settings. Blocking essential cookies may prevent parts of the Service - such as signing in - from working.

19. Data Processing Agreements

19.1 Requesting a DPA

If your organization requires a Data Processing Agreement (DPA) to comply with GDPR, CCPA, or other regulations, contact us at support@managrie.com and we will work with you on appropriate terms. A DPA typically covers the scope, nature, and duration of processing, the types of personal data and categories of data subjects, controller and processor obligations, sub-processor terms, security measures, breach notification, assistance with data subject requests, and deletion upon termination.

19.2 Your Responsibilities

As a property manager using Managrie, you may act as the data controller for tenant and vendor data. You are responsible for providing appropriate privacy notices to your tenants and vendors, obtaining any required consents, and responding to their privacy requests.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you by email (for significant changes)
Post a prominent notice on the Service
Provide at least 30 days' notice before changes take effect (for material changes)

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

21. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Managrie, Inc.

Privacy Team

Email: support@managrie.com

Website: https://managrie.com

For GDPR-related inquiries: